TERMS & CONDITIONS

RETURNS & CANCELLATIONS:

We aim to offer a no hassle returns policy however our cancellation and return policy varies slightly between our many varied product ranges as set out below:
General Cancellation and Returns Information:
These general terms and conditions apply to all purchases from Grubs Warehouse website unless specifically expressed in the product specific return as laid out below.
1. If you wish to cancel your order please e-mail your details and order reference to contact@grubswarehouse.com or call 01204 567700. Any order cancellation must be confirmed by email prior to despatch and once despatched the returns policy is as set out below in for the various product categories.

2. So as to comply with the UK Consumer Contracts Regulations, all orders have a ‘14 Day Cooling Off Period’. The cardholder is liable for all return shipping costs under this right, please contact our team for advice if you wish to exercise this right.

3. Unless confirmed in writing from Grubs Warehouse, all orders must be paid for before delivery. Any shortage of payment will result in the products not being dispatched and Grubs Warehouse reserves the right to charge associated costs incurred in time, carriage (including aborted deliveries).

4. In addition, all returned / exchanged products (including the boxes) must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED, and they must be in their ORIGINAL PACKAGING. N.B. - DO NOT TAPE UP, OR WRITE ON BOXES. Any damage to goods / boxes, or sign of use may result in a reduced refund to the customer. Goods must also be suitably packaged. Customers are advised to obtain and complete a 'certificate of postage' form stamped by the Royal Mail before returning item. Responsibility of the goods remains that of the customer until safely received by Grubs Warehouse and Grubs Warehouse accepts no liability for goods lost or damaged in transit back to our warehouse.

5. Should an order arrive incorrectly or an item arrive damaged, the customer must inform Grubs Warehouse in writing within 1 working day of receipt. Grubs Warehouse will then advise if the customer if they are to return the goods for exchange (in which case we will advise the most efficient transit method for return and the appropriate cost we will reimburse) or if we are to arrange an exchange via our courier. All damages / defects must be reported within 1 working day from the date of delivery.

6. If when you receive your boots you decide for any reason that you don’t want them (or if they are the wrong size) you can return them for a refund or exchange them for another pair. All returns must be made within 14 days of date of purchase. The original customer / cardholder will be liable for return postage of the product to Grubs Warehouse and in the case of exchange of product style/size being requested by the customer, customer is liable for the additional postage costs of £5.50 per pair of boots.

7. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customer’s account minus the original delivery charge.

8. To return a pair of wellington boots please simply contact the sales team as listed above who will assist you in the returns process.

9. Discounted products may be returned for an exchange for size/ colour however any products bought from the “Factory Store” or from a sale collection cannot be returned for a refund unless faulty.

10. Any orders returned without prior notification will be rejected and returned to sender.

11. We reserve the right to make changes in the specification of goods without prior consultation.

Grubs Boots Ltd, for the purposes of the information which you provide to us, acts as the data controller. This means that we are responsible for what happens to the information that you give to us. We will at all times comply with the Data Protection Act 1998 and make sure that we keep your data secure and steps are taken to prevent any unauthorised access to your information. From time to time, we will share the information which you provide to us with other group companies within the Ion Associates Group of companies.

Grubs Boots Ltd is constantly growing and changing. We will always update the web page, here, so you should take a look from time to time to see if new companies have joined the group or if any company leaves our group.

What data do we collect?

We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (for example, email, Facebook, Twitter or in one of our stores). This information will include any passwords, usernames, contact details, account details, preferences, interests and details of any complaints you may have made. We will also collect information when you buy from us on our website. This will include the time and date of your purchase, the goods you purchased and details of any relevant payment card you used.

From time to time we may access publicly available information about you on the internet to assist in fraud prevention, for identity verification (such as to confirm we have the correct address details for you) and for marketing purposes, as set out in more detail below.

We also look at your activity on our website, for example what device you're using and what products you're looking at.

What do we do with your data?

We use your data to fulfil any orders you place with us. We also share your data with third party service providers who help us to do this and to generally operate our business effectively.

We also use your data for marketing purposes which may mean that you will receive marketing communications from us, other companies within the Ion Associated Group of companies or carefully selected third parties. However if you do receive marketing communications from other companies, we will endeavour to ensure that the company in question and its products will be as relevant to you as possible.

We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter. Take a look at our Facebook page for our latest competitions.

As part of our marketing programme, we may pool and share aggregated data with third parties. We then use this data to produce statistics about our customers. This helps us to select and tailor products, services or special discounts to you and to inform you about those which we think you will be interested to hear about.

How do I manage my data?

We always give you the choice of whether or not you wish to receive marketing communications from us.

By contacting us you can tell us that you do not wish to receive marketing communications from us and we will update our records. You can also click on the unsubscribe link in any promotional emails.

If at any time you want to talk to us about your data, for example if you spot a mistake, or if you want to change how we market to you, please also contact us.

About Us

Grubswarehouse.com is part of Grubs Boots Limited and, for the purposes of the information which you provide to us, acts as the data controller. This means that we are responsible for what happens to the information that you give to us. We will at all times comply with the Data Protection Act 1998 and make sure that we keep your data secure and steps are taken to prevent any unauthorised access to your information. From time to time, we will share the information which you provide to us with other companies within our Group.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with on going customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Cookies help us to provide you with a better customer experience when you browse to our website and allow us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you

Cookie name Life span Purpose

svSession Permanent Creates activities and BI

incap_ses_${Proxy-ID}_${Site-ID} Session Security

incap_visid_${Proxy-ID}_${Site-ID} Session Security

nlbi_{ID} Persistent cookie Security

XSRF-TOKEN Persistent cookie Security

smSession Two weeks Identify logged in site members

How can you withdraw their consent?

If you don’t want us to process your data anymore, please contact us at grubsteam@grubsboot.com or send us mail to:

Unit 3, Bradshaw Works, Printers Lane, Bolton,BL2 3DW

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at grubsteam@grubsboot.com or send us mail to: Unit 3, Bradshaw Works, Printers Lane, Bolton,BL2 3DW